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Waterton

1 property researched across Los Angeles, CA (1)

Website (888) 495-8428

62

avg score · D

Reputation summary
Waterton acquired the community (formerly AMLI Warner Center) and rebranded it as The Kitt at Warner Center. Residents report a sharp operational decline post-acquisition, citing extensive reliance on automated AI bots, reduced on-site staffing, and slower maintenance response times.
Most common complaints
  • "service or maintenance calls used to have a quick turnaround usually between 1-3 days to now being over 3 weeks on aver
    ×1
  • "constant false alarms going off due to maintenance. This is a constant recurring issue to the point where if there was
    ×1
  • "They have not started the process of returning my refund after two weeks. I can’t get a hold of a human being. It’s onl
    ×1
  • "They’ve implemented AI systems for nearly all communication—email, text, and phone—which makes it unnecessarily difficu
    ×1
  • "vehicles get broken into frequently here. I’m not even mention the motorcycles that got stolen."
    ×1
Most common positives
  • "Carlos and his team were polite and efficient!"
    ×1
  • "Alfonso from the maintenance team is a wonderful addition to the Kitt. He is extremely attentive, polite, and really ca
    ×1
  • "I had a pleasant tour with Kim, she toured me around the property and answered all my questions & helped me find the ap
    ×1

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