Multiple reviews indicate a mixed experience with the management company. While some praise the staff's responsiveness and friendliness, others report issues with unhelpful leasing agents, lack of communication, and unaddressed concerns.
Most common complaints
Leasing staff member is awful. Needs customer service lessons.
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Never felt more unwelcome before. Perhaps the manager thought I was broke and couldn’t afford to lease an apartment. Or
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The hallways had a noticeable mildew smell, which was an immediate turnoff the moment we walked through the building.
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I am a current resident, and my vehicle was vandalized by another resident inside the gated area. Property management ha
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The apartment I moved into was not cleaned before my move-in. The bathroom was in horrible condition — there was urine o
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Most common positives
I lived here for three years and I have zero complaints - which is so rare in the world of apartment living. Thankful an
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Vireo has truly felt like home. Everyone at the concierge is always warm and welcoming and always makes residents feel a
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Krassi and Said (Maintenance) — you guys are absolute beasts. Fast, professional, friendly, and you actually fix things
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Will is one of our concierges in the building. It's always a pleasure when he's working. He is friendly, attentive, prof
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I can not say enough positive things about living at Viero! First and foremost, the staff is phenomenal! It started with