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The Tipton Group

1 property researched across San Antonio, TX (1)

58

avg score · F

Reputation summary
The Tipton Group has taken over management of The Helix, and some residents report a decline in conditions and lack of empathy from the front office since their takeover. However, more recent reviews indicate a positive shift with new staff bringing improvements, including getting the pool running again after four years.
Most common complaints
  • "Worst experience ever! The management and staff here are extremely rude, unprofessional, and have zero ethics. They com
    ×1
  • "I’m a stay at home mom with two kids 7year old daughter and new born son we recently had to take our son to er for mold
    ×1
  • "The mailboxes were repeatedly broken into as well taking weeks to get them fixed. The pool was clos"
    ×1
  • "I’ve unfortunately lived here for 4 years and the first year was okay but it’s really gone down hill even more so that
    ×1
  • "The Helix Apartments on Wurzbach in San Antonio are an absolute nightmare. The administration here is completely incomp
    ×1
  • "The helix on wuzbach. Trashy and old. They'll tell you it's updated and its not. And they have a terrible roach infesta
    ×1
Most common positives
  • "I cannot wait to be apart of this community! Thank you so much Josie. You, michael, annd Desiree are so amazing. Previo
    ×1
  • "I've lived here 4 years. So far the only friendly person has been Desiree the assistant manager she's been getting My w
    ×1
  • "I had the absolute pleasure of being assisted by Josie Johnson during my visit to Helix Apartments, and I couldn’t have
    ×1
  • "When my washer broke, I submitted a request, and Roldan from maintenance was here the same day. He quickly fixed it and
    ×1

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