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Picerne

1 property researched across Los Angeles, CA (1)

87

avg score · B

Reputation summary
While individual on-site staff like Chris and Lupe receive overwhelmingly positive reviews, the property management company, Picerne, has drawn criticism from at least one long-term resident regarding its handling of security issues and overall decline in the 'luxury experience.' Pamela Duarte also notes issues with price transparency and inconsistent information from the leasing office, which could be attributed to overall management practices.
Most common complaints
  • Security became a real concern: my car and four others were broken into overnight in visitor parking in May 2025, and to
    ×1
  • my overall experience with the property management company, Picerne, and security at the building has been disappointing
    ×1
  • If your a person who wants professional customer service with direct answers then I would NOT recommend even bothering w
    ×1
  • Unfortunately this place is filled with toxic scents throughout the building which cause a lot of irritation and allergi
    ×1
  • We lived at KAIA for 3 years, and I want to clarify upfront that my experience does not reflect the onsite staff—Chris,
    ×1
  • the lack of follow up and the indirectness’s has definitely been a deciding
    ×1
Most common positives
  • Chris was amazing!!! He helped with everything I needed and exceeded all me expectations. Thanks to Maddie and the Kaia
    ×1
  • What has impressed me most, however, is the cleanliness of the property. The hallways, carpets, walls, common areas, and
    ×1
  • We recently transferred to a new unit within the complex, and Lupe G made the entire process so much smoother. He handle
    ×1
  • The building itself is great, but what really makes it special is the amazing on-site team. Chris and Lupe consistently
    ×1
  • The staff is super friendly and helpful throughout the whole process. Chris has been awesome with any maintenance things
    ×1
  • The apartment complex is consistently kept clean and well maintained. Chris from maintenance has been amazing—he’s effic
    ×1
  • I absolutely loved my experience at Kaia! I only moved due to relocation for a job. Every single person on the Kaia team
    ×1
  • “I must say as a former associate with Kaia Apartments i did not get the job but the entire staff made me feel welcomed
    ×1

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