Residents report that management quality declined after Hilltop took over operations from the Preiss Company, citing substantial hidden fees, administrative disorganization, and difficulty completing lease renewals or unit transfers.
Most common complaints
"Had a roach infestation last year and it was only resolved after I sent a lengthy email regarding all the times I saw r
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"Ever since Hilltop has taken over it's gotten worse. The hidden fees are egregious. Our base rent is $2053 monthly but
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"We had a roach problem in our unit and the washer was not functioning for months, despite us receiving multiple service
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"The lack of communication & care for tenants time is baffling. Maybe send the reminder emails to your actual leasing ag
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Most common positives
"Linda Mendoza was amazing… It was pouring rain and we wanted to see the Apartments. She took the time to take us gave u
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"Victoria was amazing. If I had to run my own apartment complex, I would hire her"
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"Since I have moved in it has been great communication when I need a service done they come out right away. They are flu