Multiple Google reviews indicate a pattern of issues with the office staff, including rudeness, unprofessionalism, and allegations of fraudulent charges. The property manager, Mia, has been cited for dismissiveness and lack of helpfulness when addressing resident concerns. However, some staff members like Alexis, Angela, Asen, Umar, Amareea, Horatio, and Tahjay receive positive commendations for their excellent customer service, responsiveness to maintenance requests, and assistance during the application and move-in process.